Wifi **** company

There isn't an option for 0 stars coz clearly would have given that. We've been struggling with this company since March... We initially paid in February for connectivity and only got installation in May but no connectivity. When we kept calling their customer support they refer us to our ISP, those people are worse than anything I've ever seen. Firstly our payment was not picked up by their system, then there's no information about our registration, then they couldn't find our address, then they're busy when we kept calling them to rectify all of this. Finally last month we got connected but a week later one of the consultants from the ISP called to say it's because someone paid using our ref that's why we got connected. FIRSTLY how is that our issue when we haven't been connected since MARCH for a service we paid for. We kept asking for the correct reference if our reference is incorrect but they still fail to do so. We wanted to pay for July connection and guess what? Noone know how we must pay or which reference we need to use. I send a query on Twitter to Vuma and clearly whoever rep**** didn't understand the frustration coz they still refer me to the same people who don't know what they're doing. How is a big company like this not have a CUSTOMER SERVICE LINE? HOW DOES HEAD OFFICE KNOW THAT THESE PEOPLE THEY KEEP REFERRING US TO KNOW WHAT THEY'RE DOING? HOW IS THIS TYPE OF UNPROFESSIONALISM EVEN ACCEPTABLE FOR A BUSINESS WE PAY TO SERVICE US? Owh and yes we aren't connected now because Noone knows how to assist us. I have more than 10 screenshots of all communications that was attempted with this frustrating business or ****