WiFi Not Working – Poor Response and 24–72 Hour Resolution Time

I am extremely disappointed with the service I have received regarding my WiFi connection.

My WiFi is currently not working, and after contacting the agent for assistance, I was simply advised that a call had been logged with the technicians under case number ***. I was then told that the SLA for resolution is 24–72 working hours and that I must wait for the technicians to contact me.

This is extremely inconvenient, especially when the service I am paying for is currently unavailable. Being expected to wait up to 72 working hours without a clear explanation of the problem or any immediate assistance is unacceptable.

I understand that technical issues can happen, but I expect a service provider to take accountability and make a reasonable effort to restore the service as soon as possible, rather than simply asking customers to wait.

I would appreciate urgent assistance in resolving this issue and restoring my WiFi connection.