DM
Dorcas M
1 reviews | Active since Aug 2016
11 Oct 2025, 19:40
Wifi not having coverage
Not happy with their service logged a called on Wednesday but even today my wifi is not working and there is no update from them. They really don't care about their customers
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Replies (1)
Vumatel's replyOfficial
13 Oct 2025, 15:08Good day Dorcas
We hope that you are well
We are truly sorry to hear about your issue with your connection. Please get in touch with your Internet Service Provider (ISP) to report the issue as they will need to do first-line checks on their end. If the problem is on the fibre line, they will log a ticket for you with us. The Vumatel ticket will start with 009, and you will receive it via email.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your issue with your connection. Please get in touch with your Internet Service Provider (ISP) to report the issue as they will need to do first-line checks on their end. If the problem is on the fibre line, they will log a ticket for you with us. The Vumatel ticket will start with 009, and you will receive it via email.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply13 Oct 2025, 15:08
Official
Good day Dorcas
We hope that you are well
We are truly sorry to hear about your issue with your connection. Please get in touch with your Internet Service Provider (ISP) to report the issue as they will need to do first-line checks on their end. If the problem is on the fibre line, they will log a ticket for you with us. The Vumatel ticket will start with 009, and you will receive it via email.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your issue with your connection. Please get in touch with your Internet Service Provider (ISP) to report the issue as they will need to do first-line checks on their end. If the problem is on the fibre line, they will log a ticket for you with us. The Vumatel ticket will start with 009, and you will receive it via email.
Kind Regards
The Vuma Team
Best regards,