Wifi down for almost a week

So in 3 months time my wifi is down now for the second time. On Wednesday I called Vodacom and asked what is going on my WIFI is down and I have no internet connection. They told me Vumatel is busy with maintenance it will be resolved in 24 hours. So on Thursday I called again and then they said there are only 10 people with the same issue in my area so it can not be maintenance ??? They will escalate a ticket for me so that a technician can come out to resolve the issue. On Saturday Vumatel called me and said Vodacom cancelled my wifi service, I called Vodacom and they said my service is still activated on their side, and Vodacom logged a ticket on Thursday for a technician to come out it is Monday today 10:19 and I haven't heard from a technician. So I would appreciate it if you can please give me a call to resolve this as soon as possible. I work from home and I depend on my wifi.