SM
Sibongile M
1 reviews | Active since Apr 2024
02 Apr 2024, 11:27
Wifi ****
My wifi router broke down, I tried many times to reach out to them to get it fixed they didn't come.On the 26th of March I logged another complaint they gave me a ticket number and on the 28th of March they sent me an email to say it's been resolved yet nothing has happend. Today I went to their offices and they told me they dont have answers for me.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
02 Apr 2024, 16:02Good day Sibongile M
Please note that we tried contacting you but the phone rang unanswered. The system shows that the link has been restored.
Please confirm if you are now able to connect.
Regards
The Vuma Team
Please note that we tried contacting you but the phone rang unanswered. The system shows that the link has been restored.
Please confirm if you are now able to connect.
Regards
The Vuma Team
Vumatel's reply02 Apr 2024, 16:02
Official
Good day Sibongile M
Please note that we tried contacting you but the phone rang unanswered. The system shows that the link has been restored.
Please confirm if you are now able to connect.
Regards
The Vuma Team
Please note that we tried contacting you but the phone rang unanswered. The system shows that the link has been restored.
Please confirm if you are now able to connect.
Regards
The Vuma Team
SM
Sibongile M's updateReviewer Update
02 Apr 2024, 16:08Good day Vuma Team
I just saw ur missed call I had stepped out. Tried callimg back but ur line doesnt ring.I'm telling you as we speak there is no line that has been restored iv had this problem since the 15th of March till today nothing has been resolved. I don't think I would have kept logging a complaint if it has been resolved.Irs 15days of my money gone which I know I won't get back from you
Kind Regards
Sibongile Masondo
I just saw ur missed call I had stepped out. Tried callimg back but ur line doesnt ring.I'm telling you as we speak there is no line that has been restored iv had this problem since the 15th of March till today nothing has been resolved. I don't think I would have kept logging a complaint if it has been resolved.Irs 15days of my money gone which I know I won't get back from you
Kind Regards
Sibongile Masondo
SM
Sibongile M's update02 Apr 2024, 16:08
Reviewer Update
Good day Vuma Team
I just saw ur missed call I had stepped out. Tried callimg back but ur line doesnt ring.I'm telling you as we speak there is no line that has been restored iv had this problem since the 15th of March till today nothing has been resolved. I don't think I would have kept logging a complaint if it has been resolved.Irs 15days of my money gone which I know I won't get back from you
Kind Regards
Sibongile Masondo
I just saw ur missed call I had stepped out. Tried callimg back but ur line doesnt ring.I'm telling you as we speak there is no line that has been restored iv had this problem since the 15th of March till today nothing has been resolved. I don't think I would have kept logging a complaint if it has been resolved.Irs 15days of my money gone which I know I won't get back from you
Kind Regards
Sibongile Masondo
Vumatel's replyOfficial
03 Apr 2024, 10:28Good day Sibongile
We have escalated the ticket to our support team for further troubleshooting.
Regards
The Vuma Team
We have escalated the ticket to our support team for further troubleshooting.
Regards
The Vuma Team
Vumatel's reply03 Apr 2024, 10:28
Official
Good day Sibongile
We have escalated the ticket to our support team for further troubleshooting.
Regards
The Vuma Team
We have escalated the ticket to our support team for further troubleshooting.
Regards
The Vuma Team
SM
Sibongile M's updateReviewer Update
03 Apr 2024, 10:45Why is your line not going through when I try to call you ? This thing needs a technician to come in and check it. Clearly this troubleshooting of yours is giving you the wrong information. You keep saying it been resolved when it's not so I'm expecting a technician to come and check it today!!! And I need you to re-emberse me for the 15days I had no connectivity!!! This really ridiculous I must say.
SM
Sibongile M's update03 Apr 2024, 10:45
Reviewer Update
Why is your line not going through when I try to call you ? This thing needs a technician to come in and check it. Clearly this troubleshooting of yours is giving you the wrong information. You keep saying it been resolved when it's not so I'm expecting a technician to come and check it today!!! And I need you to re-emberse me for the 15days I had no connectivity!!! This really ridiculous I must say.
SM
Sibongile M's updateReviewer Update
03 Apr 2024, 11:13I see you tried to reach me I was driving my question still stands why can't this number be called back as I'm trying to call you back as we speak but still I'm not able to go through. That is another frustration on it's own cause I can't keep my phone in hand at all times
SM
Sibongile M's update03 Apr 2024, 11:13
Reviewer Update
I see you tried to reach me I was driving my question still stands why can't this number be called back as I'm trying to call you back as we speak but still I'm not able to go through. That is another frustration on it's own cause I can't keep my phone in hand at all times
Vumatel's replyOfficial
04 Apr 2024, 08:22Good day Sibongile
Please note that the matter has been referred to maintenance to dispatch a technician. The team will be in contact with you to schedule an appointment.
Regards
The Vuma Team
Please note that the matter has been referred to maintenance to dispatch a technician. The team will be in contact with you to schedule an appointment.
Regards
The Vuma Team
Vumatel's reply04 Apr 2024, 08:22
Official
Good day Sibongile
Please note that the matter has been referred to maintenance to dispatch a technician. The team will be in contact with you to schedule an appointment.
Regards
The Vuma Team
Please note that the matter has been referred to maintenance to dispatch a technician. The team will be in contact with you to schedule an appointment.
Regards
The Vuma Team