Wi-Fi installation

I am writing to formally express my dissatisfaction with the service I have received regarding my Wi-Fi order.

From the outset, the installation process has been mishandled. Despite clearly confirming and agreeing on the correct installation address, your team attempted to install the service at an incorrect address. This error was not on my part, yet I am now being made to bear the consequences of it.

As a result, I am currently without Wi-Fi and have been told to wait for an unspecified and inconvenient period, with no clear resolution timeline. This situation has left me completely stuck, as I rely on internet connectivity for my daily responsibilities.

What is most concerning is that despite repeatedly requesting solutions or alternatives, I have received no meaningful assistance or support. There has been a lack of accountability, communication, and urgency in resolving an issue that was caused internally.

I find this level of service unacceptable and below reasonable customer service standards. I respectfully request: • Immediate correction of the installation address, • A clear and confirmed installation date, and • A practical solution to resolve this matter without further inconvenience.

I trust that this complaint will be taken seriously and addressed as a matter of urgency. I would appreciate prompt feedback and a concrete resolution.

Kind regards