WHY SHOULD WE BEG FOR YOUR SERVICE AS IF WE'RE NOT PAYING????

Last week I had to scream like a mad person to get a technician to assist with network connection after not having a connection for almost 7 days. And that was sorted. 2 days later, I logged a call for downtime credit, and I was told it would be done within 24-72 hours, but nothing happened. I've been holding on to Webafrica WhatsApp for almost 2 hrs, and they're logging a call to finance again and have to wait for another 48 hours. My service has been suspended and how am I supposed to pay if I don't receive full service