Why not to use vumatel

When a business is too big to care and forgets to maintain services let them know! So if you are lucky enough to have a choice between different fibre line suppliers go with anyone but Vumatel. Now you are going to ask why? And the answer is rather simple, you cannot complain or phone any helpline for help. Your only recourse if you have a line fault is your ISP. Now this might sound okay in practice, but lets look at the people who are hired by Vumatel to service their vast fibre networks... They make 99% of their money by installing and adding new customers to the network. So to get one of them to deal with a fault is nearly impossible because they always have to decide, fix a fault for free (make no money from my client Vumatel) or install a new client to the network and make money! As a business model this helps the network grow but does ****** all keeping the existing customer base happy. Now consider that some clients have no choice but to use Vumatel like me because they are the only fibre supplier running past our door. Well we are more or less *****ed. However we can do somethings to mitigate the issue by choosing the largest ISP rather than a small one, like in my case Axxess. If you are with one of the big three ISP's you can hope they have some clout with Vumatel. The sad fact is I have been sitting without internet for 9 days now and if I switched ISP, a technician would be at my house within hours to install/fix my line just so that they could get paid by Vumatel to do a job Vumatel expects them to basically do for free the rest of the time. You can see where Vumatel's business model is a big FU to it's customers... Sadly I am not considered as a customer. Axxess is but I am not. I am an Axxess customer and the only people I can take my frustrations out on is them. They unfortunately can do nothing but make feeble promises about escalating the problem.. So that is why if you have any choice in the matter do not choose Vumatel rather go with any of the others. All of them have helplines, someone you can call. Vumatel does not!