1 reviews | Active since Oct 2013
Why install fibre if you cant do it correctly! Poor service!
<p>Vumatel laid fibre in our road during March. A photograph of where the external box would be placed on my outside wall was then then dropped off. The photo showed the box being in an appropriate positin to run the cables to my house. Vumatel then installed the box on the opposite side of my property. Since 6 April I have tried to get this moved, sent numerous emails, spoken to Mkhanyisa Ndhlovu, etc and still no joy. The team cannot install the fibre to the home until the box is moved! for the last 3 weeks I just get no reply to my enquiries re moving the box so i can reschedule the installation! Poor service!!</p>
Good day Brian
We sincerely apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the Installations Manager and Maintenance team for further assistance. We will be in contact with you soon to confirm the wallbox relocation.
Should you require any further assistance, kindly email us at *** .
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Good day Brian
We sincerely apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the Installations Manager and Maintenance team for further assistance. We will be in contact with you soon to confirm the wallbox relocation.
Should you require any further assistance, kindly email us at *** .
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Hi Vumatel
I note this appears to be the standard response you send to complaints on this site.
4 days Later and I have still not been contacted!!
Poor Service
Hi Vumatel
I note this appears to be the standard response you send to complaints on this site.
4 days Later and I have still not been contacted!!
Poor Service