LP
Louis P
1 reviews | Active since Oct 2020
29 Oct 2020, 07:14
Why?
I have moved into a new appartment 3 months ago, the previous tenants have left an are long gone, but some how i am stuck with the baked potatoes, first supersonic had try to get my line up bit somehow your company refuses to release the line, i than cancelled with supersonic because of absolutely no service and feedback. I then proceeded to switch to Vox for a whole new contract, but still vuma does not want to release the line... Why is your issue with the previous tenant my problem, and why wont you release the line? I have been waiting 3 months and your company is the cause...
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Replies (3)LP
Louis P's updateReviewer Update
30 Oct 2020, 06:50They probably owe you money that is why they dont want to phone you.... Ill check with my wife for the lease agreement, i can have the owner mail you aswell if you prefer?
LP
Louis P's update30 Oct 2020, 06:50
Reviewer Update
They probably owe you money that is why they dont want to phone you.... Ill check with my wife for the lease agreement, i can have the owner mail you aswell if you prefer?
Vumatel's replyOfficial
30 Oct 2020, 07:03Good morning Louis
We only require the new lease agreement you signed. We will then be able to facilitate the suspension of the old tenants contract through the ISP that provided a service and provide your lease agreement as proof of a new tenant residing at the address. Vumatel is an FNO and does not directly bill a tenant, our customer is the ISP. The ISP chosen by the tenant bills them directly for services.
Kind regards
The VUMA Team
We only require the new lease agreement you signed. We will then be able to facilitate the suspension of the old tenants contract through the ISP that provided a service and provide your lease agreement as proof of a new tenant residing at the address. Vumatel is an FNO and does not directly bill a tenant, our customer is the ISP. The ISP chosen by the tenant bills them directly for services.
Kind regards
The VUMA Team
Vumatel's reply30 Oct 2020, 07:03
Official
Good morning Louis
We only require the new lease agreement you signed. We will then be able to facilitate the suspension of the old tenants contract through the ISP that provided a service and provide your lease agreement as proof of a new tenant residing at the address. Vumatel is an FNO and does not directly bill a tenant, our customer is the ISP. The ISP chosen by the tenant bills them directly for services.
Kind regards
The VUMA Team
We only require the new lease agreement you signed. We will then be able to facilitate the suspension of the old tenants contract through the ISP that provided a service and provide your lease agreement as proof of a new tenant residing at the address. Vumatel is an FNO and does not directly bill a tenant, our customer is the ISP. The ISP chosen by the tenant bills them directly for services.
Kind regards
The VUMA Team
LP
Louis P's updateReviewer Update
17 Nov 2020, 12:00Hi still no luck... The ISP you are referring to is SADV, so what now? They are part of VUMA now, aren't they? This is very sad....
LP
Louis P's update17 Nov 2020, 12:00
Reviewer Update
Hi still no luck... The ISP you are referring to is SADV, so what now? They are part of VUMA now, aren't they? This is very sad....