DQ
Dave Q

1 reviews | Active since Nov 2016

30 May 2017, 15:58

Where is the exteriot box?

<p>Vumatel techs set up appointment to come and finalise the installation with the fitting of the box inside my house. When they arrive, they say I have no exterior box from which to get a signal. This I conveyed to Vumatel very early this year! I have been asking since March for this to be rectified, and they just can't be bothered</p>

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Replies (1)
Vumatel
Vumatel's reply31 May 2017, 08:47
Official

Hi Dave,

We apologise for any inconvenience caused and understand your frustration.

Kindly note that we have escalated your issue to the installations manager so that we can organise for your wall box to be put onto your boundary wall.

Should you require any further assistance, kindly email us at ***. Once again, apologies for this.

Kind regards,

The VUMA Team