LH
Linda H
1 reviews | Active since Jun 2018
02 Jun 2018, 12:06
When the going gets tough Vumatel are nowhere to be found!
Our service went down Monday night 28 May at 21:00. This was reported to Vumatel at the same time. It is now Saturday morning and we still have no connectivity and no understanding of when restoration will take place.
When the service works it's good but when there's a problem there's a complete lack of ownership, lack of interest or action. The call centre has no ability to provide feedback merely useless platitudes.
What recourse do we as clients have? It would appear none.
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Replies (1)LH
Linda H's updateReviewer Update
04 Jun 2018, 10:05Morning Grace, thanks for your response. A work in progress is what we'll put this down to, as long as you're working toward improving your customer service I'm happy. As I mentioned once I got hold of the right people they were fantastic - it all just took way too long!
LH
Linda H's update04 Jun 2018, 10:05
Reviewer Update
Morning Grace, thanks for your response. A work in progress is what we'll put this down to, as long as you're working toward improving your customer service I'm happy. As I mentioned once I got hold of the right people they were fantastic - it all just took way too long!