BP
Bongiwe P

1 reviews | Active since Nov 2023

13 Nov 2023, 16:58

What is going on. What must happen now cause my boy won't be able to study again today due to unprofessional and poor service from Vuma and HYPA I'm busy running around like headless chicken trying to get the line to work really

Hi, I have an issue with my line which was incorrectly canceled by your system since from Saturday afternoon after the game and I'm still waiting for explanation

0
Replies (7)
Vumatel
Vumatel's reply13 Nov 2023, 18:52
Official
Good day  Bongiwe Phakathi 

Hope this finds you well.

Please see below provided feedback from the support team to the ISP.
" kindly note we cannot activate a cancelled line please place a new order "

Kind Regards
The Vuma Team
BP
Bongiwe P's update13 Nov 2023, 19:20
Reviewer Update
Hi Vumatel,
Guys I did not ask for my line to be cancelled at all so I'm surprised. And I did not get any explanation all I'm getting is this incorrect cancelled and I must place a new order why tell me what happened what caused the issue in had cause I don't have any out standing payment.

The only thing you want me to do is place new order that will make me a happy, unfustrated and unangry client.

What happened to calling and trying to get the side story from the client and giving a proper explanation to what went wrong.

As for new order it is already been done by your partner ISP which is HYPA I don't know when and why I just want my line to be back up so my son will be able to study since u guys sabotaged him the weekend.
Vumatel
Vumatel's reply14 Nov 2023, 11:04
Official
Good day  Bongiwe Phakathi 

Thanks for taking our call earlier today. 
Please note that we have escalated your inquiry to team to assist regarding your inquiry. We will revert once feedback is received.

Kind Regards
The Vuma Team
BP
Bongiwe P's update15 Nov 2023, 09:22
Reviewer Update
Hi Team,

Hope everyone is doing well.
As for me I'm still not doing well due to the service which I'm still waiting to be fixed it's Wednesday and no movement.

What must happen it's been more than 24/72 hours turn around time over due.

I'm unhappy, frustrated and guys honestly you have managed to be the worst nightmare and disaster plus a curse we are suffering for something we don't even know who, how and why it is happening.

Trust is lost and respect also for the involved parties.

I just wonder if the big bosses like ceo, founders, directors and shareholders do get to see such messages from clients who are not happy at all with the treatment they get from the companies.

Have a nice and blessed day
Vumatel
Vumatel's reply15 Nov 2023, 12:02
Official
Good day Bongiwe

We apologize for the delay regarding your inquiry.
Please note that we have requested feedback from the team regarding your inquiry. We will revert once feedback is received.

Kind Regards
The Vuma Team
BP
Bongiwe P's update15 Nov 2023, 14:00
Reviewer Update
Hi Vuma,

Hope everyone is doing well.
As Im doing well today I'm writing this review with a smile on my face I would like to take an opportunity to thank Team Zoleka for taking time to look at my query and working on it.
Team Zoleka is everyone who worked hands on to resolve my query (izandla zehlula ikhanda)

🌟🌟🌟🌟🌟Team Zoleka asbonge for fantastic work.
Vumatel
Vumatel's reply16 Nov 2023, 09:01
Official
Good day Bongiwe

Thank you for the positive feedback. We will share the rating s with the rest of the team.

Kind Regards
The Vuma Team