What customer service?

<p>I wanted to switch my fibre to Vumatel's network and booked an installation through Cell C. We agreed on a date and I arranged to cancel my existing service so that I wouldn't have to pay double. That was much too optimistic on my part.</p> <p>Vumatel did not arrive for their installation appointment. They didn't let me know that they couldn't make it. Nor did they answer their phones or return my call. I had to wait another week for the next appointment. </p> <p>They arrived this time, did the installation and left without the fibre working. I was told that it was a minor problem and would be sorted on the same day. It wasn't. I escalated to Cell C who escalated to management who did nothing. </p> <p>I got a call yesterday from someone in response to a mail I had sent promising to send a team at the latest today. But still nothing. And this afternoon a lady phoned to reschedule my installation. Really? </p> <p>I have been without internet for 2 weeks now and have decided to go back to my original provider. At least they had really good customer service.</p>