What customer service?

<p>Guys,</p> <p> </p> <p>Can someone in you please assist me.</p> <p> </p> <p>Please advise me on what I need to do to get you to help me.</p> <p> </p> <p>Your call center has failed to assist me, in actual fact they have blatantly **** to me.</p> <p> </p> <p>As per the email below, which I have received no response for, I still have no communication regarding the mystery grey box. First I was informed that the grey box will be installed by Monday afternoon (12 December).</p> <p> </p> <p>When I called in on Monday morning, I was told the install had been scheduled 26min prior to me calling in. Come Tuesday(13 December) I call in to firstly be placed on hold for 8min and then told that they are waiting for the Body corporate of my “complex” (Didn’t know I live in a complex last time I was home it was free standing) to approve the install. When I challenged this I was told I am being put through to a gentlemen in installs at which point the phone was disconnected. I immediately called back and to my un-surprise installs, sales and general enquiries did not answer. When I finally got through to head office line I was informed by Chantel that the installation division was closed as of Monday 12/12/2016 – 09/01/2017. Chantel advised that I would be a priority client in having the completion of this installation done on the 09/01/2017 , I would like this confirmation in writing!</p> <p> </p> <p>As you are the only service provider for this market it is appalling that the service rendered is so weak. If I had it any other way I would have selected to have the product installed elsewhere.</p> <p> </p> <p>Kindly revert back to the drawing board in term of how customer service is dealt with, as the current manner is clearly lacking.</p> <p> </p> <p>I expect a response to the below in the next 48 hours. Our I will take matter further.</p> <p> </p> <p>Regards</p> <p> </p> <p>Tshepo Chabedi</p> <p> </p> <p>Absa Stockbrokers and Portfolio Management | Wealth and Investment Management</p> <p>Office: Barclays Sandton South, 2nd floor, 15 Alice Lane, Sandton. | PO Box 61320, Marshalltown, 2107 |</p> <p>Share Call: ***| Website: www.absastockbrokers.co.za Email: ********** <p> </p> <p>P Please consider the environment before printing this email</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Chabedi, Tshepo: Absa <br /> Sent: Thursday, December 08, 2016 10:16 AM<br /> To: ********** /> Cc: ********** ********** /> Subject: Tshepo Chabedi Complaint</p> <p> </p> <p>Good day,</p> <p> </p> <p>First and foremost please understand my experience with Vumatel thus far has been frustratingly unpleasant.</p> <p> </p> <p>I called in on Thursday the 22th of November to get fiber installed at my place ,81b Crassula Crescent Morningside manor Sandton. I was told a date has been set for the Wednesday 30th of November(if I am not mistaken) and a confirmation email will be sent to me during the course of the week. This email was never sent to me. Subsequently I called Vumatel on the Tuesday to confirm the install and was surprised to hear there was no booking under my name. I was advised that installation was closed and no bookings could be made at that point. I was also advised you guys were fully booked for the rest of the week and that a Christmas party was taking place on the Friday so they would place a booking for me the following week. To Leratos Credit one of the consultants there she did ensure installations called me on Monday to make the booking for today (Friday the 8th of December 2016) at 08:30am.</p> <p>The install crew arrived and advised me that they could not install as a ‘greybox” has not been installed at my house. What grey box?!</p> <p> </p> <p>I was advised that the install of the grey box would be done by Monday afternoon latest by one of your consultants this morning. So in other words I am going another weekend without connection. Please</p> <p> </p> <p>So please advise me on when I was advised about this grey box or why it was not installed prior to the fiber connection team arriving.</p> <p> </p> <p>I really hope this not a reflection of the service culture harbored at Vumatel.</p> <p> </p> <p>Regards</p> <p> </p> <p>Tshepo Chabedi</p> <p> </p> <p>Absa Stockbrokers and Portfolio Management | Wealth and Investment Management</p> <p>Office: Barclays Sandton South, 2nd floor, 15 Alice Lane, Sandton. | PO Box 61320, Marshalltown, 2107 |</p> <p>Share Call: ***| Website: www.absastockbrokers.co.za Email: **********