'what contractors are Vumatel using'?

My CPE's device FX signal light stopped working after 5 days. I’ve eventually found the problem, apparently one of Vumatels contractors decided to come and neaten up the place where the sleeve was installed to the fiber joint box outside my house. I dont understand why this was decided as this was not requested by me nor was my permission asked to conduct work on my premises. This alteration would always had implications since the sleeve is already populated by the fiber. I’ve already paid Vuma for the fiber to the inside of my premises and considered Vumatel's part as completed so the question remains, why was this work authorized and why was I not informed? The original place where the sleeve exited the ground was one brick (brick paving) away from the wall. The route of the sleeve was above ground. Although it was one brick away from the wall it was still close enough to the wall that no vehicle could get close enough to drive over it, and I deemed it to be correct for this very reason. The contractor relocating the sleeve damaged the incoming fiber line. This can be clearly seen with the naked eye. I just cannot get my mind over the fact that the contractor must have known that this damage is too severe to think that this line is not damaged.

I've emailed Vumatel's customer support numerous times to come and fix what they have broken. I also dont anderstand why Vumatel decided to 'fix' the sleeve protruding the ground when I have not lodge a complaint.

Before the fiber was installed the contractors even installed the Box against my garage door so the garage door was unable to open. I've had to relocate the box by myself just to get my car into the garage. I just kept my mouth shut as I thought this must be a honest mistake as surely nobody can be this dull.

Up to date I have not received one returned call or email but obviously still have to pay my service provider.

Apparently once you've paid you are not top priority anymore.