1 reviews | Active since Feb 2025
What an absolute circus!
What an absolute circus! I have been waiting for over a week. Last week I was told this would be resolved within 24–48 hours — well, it’s now a week later, and nothing has happened. My new ISP confirmed that a ticket was logged with Vuma, and they’ve followed up several times, yet no one at Vuma is getting back to them.
Then today, the lady who assisted me was completely unprofessional. I could barely hear her, she didn’t give me a chance to explain anything, and now she wants to tell me that this has “nothing to do with them.” Really?
To make it worse, after waiting a full week, I’m suddenly told I must wait another 72 hours. This is pathetic.
What is the point of opening your fibre lines to different ISPs if you can’t assist customers in getting WebAfrica to release the line so we can move to a new provider?
I am beyond frustrated and extremely unhappy with this service. DON’T INSTALL THIS FIBRE LINE.
Thank you for getting in touch with us.
Apologies for the inconvenience that this has caused.
Please note that we have requested feedback on the status of the termination of your order and will provide feedback once received.
Thank you for your patience
The Vuma Team.
Best regards,
Thank you for getting in touch with us.
Apologies for the inconvenience that this has caused.
Please note that we have requested feedback on the status of the termination of your order and will provide feedback once received.
Thank you for your patience
The Vuma Team.
Best regards,
Thanks for the reply. What termination of order? We are new clients of Afrihost. But we cannot connect to the line. The line was used by Webafrica by the previous tenants. Webafrica has confirmed cancelation of the previous tenants and Afrihost informed me that an email was sent to VUMATELL to get the line released This was Thursday already . Today is Wednesday .How long must I still wait? The agent at your call centre said it has nothing do to with vumatell. Then why is Afrihost telling me something different? My email address is ***. Please let me now what details do you need to assist please. If you can get my line released today, I will gladly remove my reviews. Message from Afrihost:
thanks for holding
Good Day Team
I trust this finds you well
Please assist with feedback the pending circuit release request ***9
we did send the request
we are waiting for Vumatel to assist to release the line
no feedback as yet
will send an urgent request to speed up the process
Thanks for the reply. What termination of order? We are new clients of Afrihost. But we cannot connect to the line. The line was used by Webafrica by the previous tenants. Webafrica has confirmed cancelation of the previous tenants and Afrihost informed me that an email was sent to VUMATELL to get the line released This was Thursday already . Today is Wednesday .How long must I still wait? The agent at your call centre said it has nothing do to with vumatell. Then why is Afrihost telling me something different? My email address is ***. Please let me now what details do you need to assist please. If you can get my line released today, I will gladly remove my reviews. Message from Afrihost:
thanks for holding
Good Day Team
I trust this finds you well
Please assist with feedback the pending circuit release request ***9
we did send the request
we are waiting for Vumatel to assist to release the line
no feedback as yet
will send an urgent request to speed up the process
Thank you for getting in touch with us.
Apologies for the inconvenience caused.
Please note that our SLA (service level agreement) is 24-72 working hours to resolve a ticket.
Kind regards,
The Vuma Team.
Best regards,
Thank you for getting in touch with us.
Apologies for the inconvenience caused.
Please note that our SLA (service level agreement) is 24-72 working hours to resolve a ticket.
Kind regards,
The Vuma Team.
Best regards,