What a joke

I moved house and a new order was placed on the 27th of May 2024 I got a reference number, the call came for the installation appointment, I could however not answer as I was in a meeting with a client, I called back the very same day after a rather amusing email stating they attempted to call me numerous times (1 call that numerous attempts). I got told they would call be back to schedule the appointment. Monday no call back I called yet again Tuesday and was promised they would call me back, again no phone call, Wednesday was the public holiday, Thursday I called no less that 4 times each time being told its being escalated and that they would call me eventually after 4 days of no luck of anyone calling back, I got called Friday morning, scheduling the appointment for Tuesday I made arrangement to be at home for the installation at 11:32am Tuesday I get a voice message stating they were not going to make it as they weather is not favorable, I almost exploded and said I am sorry but it will happen on Tuesday they eventually pitched and did the installation in the house bare in mind this is a new development, they couldn't find the connection point and said VUMA will come assist in sorting it out I called Wednesday was told it was only logged that morning eventually someone rocked up looked around was in the house didn't inform anyone at home what they next step is and left, I again called Thursday and was told to wait for an update on the system called again after 5 and was told its back with maintenance and they would come resolve it , called again friday at 12 as no one had been to the house again it was escalated and I asked to be contacted by 2mp called again at2:30pm as no one had gotten back to me and was told to wait till end of business today and then maybe it will be resolved tomorrow 10 days of endless phone calls arrogant call Centre agents and I am still no closer to getting the installation activated, pathetic service if I have ever seen it. I would not advise anyone to go with this service provider as they are utterly useless.