What a ****

I am honestly so exhausted trying to call vuma. I'm so dissapointed at how things turned out. My neighbor got her fibre installed without any issues or hassle yet me on the other hand is now fighting to get a refund after they failed to install a missing cable to use the services. What route do I take now? I've spoken to so many agents but it seems like I'm just wasting my time. Please just bring back my money 😭 #BlackFriday