“We’re sorry for the inconvenience.”

Once again a great company is dragged through the mud by their *********** partners. Afrihost’s client service has, as always, been stellar, but their hands are tied when it comes to Vuma and their fibre services.

We have been sitting without internet for almost a week now. Every time I phone they insist the matter has been resolved, and every time I request a technician they assure me that one will be in contact with me.

It has been nothing but radio silence, stalling of sending out technicians, meaningless escalations, and the ever-so-common “We’re deeply sorry for the inconvenience.” Is that all you can say!?

We depend on this line for work, and will likely not see service until the long weekend is over (and still get nailed with a full bill come month-end). This is NOT ACCEPTABLE. Get a damn technician out already!