Well done Vumatel!!

At 20h00 on Friday 15 June, I received a sms from Vumatel to let me know they've had an influx of support tickets and they think the root cause relates to a power-surge after load-shedding. If my fibre connection was down, I was to send an email to ********** with my contact details and address. I didn't need the Internet at the time, but knew that I would need it for most of today due to university deadlines I would be working on. I checked and found that our connection was in fact down. I sent the email from my cellphone, hoping to hear from them by Monday and being very concerned about the impact this would have on my studies. At 10h15 this morning I received another sms with a link to a notification message which explained exactly what the problem was and how Vumatel planned to fix it - they already had technicians out on the road visiting client's homes with the correct piece of equipment that would solve the problem in less than 4 minutes during the onsite visit. Shortly before 13h00, a friendly and very professional guy arrived at home and introduced himself to us as Simon, and showed us the replacement part that he needed to install. Whilst doing the repairs he explained what happened, what he is replacing and answered all our questions. I thanked him for the prompt, professional and proactive experience and his answer was "it is part of our value system as a business, we are glad that you are pleased". Really? Did this just all happen? And at no cost or inconvenience to me as a client? Well done Vumatel - this was likely the best service experience in my adult-life, and I salute you.