Week long battle and still no luck

I had my fiber line installed on Monday, and a week later sill have no connection, I contacted Vumatel everyday to find out how to get this resolved, only to be told that nothing was wrong and that a status just needed to be moved into configuration, I contacted them again today because i still have no connectivity, only to be told that a tech needs to be dispatched, seriously? After being told that nothing was wrong for a week, additionally they tell me that they cannot give me an ETA on when i can expect to hear from a technician.

This has just been a frustrating experience. At this point, I don't know what else to do.