WebAfrica & Vumatel only giving me 50% of the service contracted for.

Had a ticket open since 1st April now.

I am writing the same review for Vumatel & Webafrica.

Neither of these companies can get their act together to sort a problem out that has been going on for 10 weeks now. Ever since Vumatel upgraded the fibre network in the North Riding area I am only getting 10mb up and 10mb down.

I have a contract with Webafrica for 20mb up and 20mb down.

Why should i pay full price for a service when I am only receiving 50% of what I am paying for.

Webafrica's online support is useless, I don't know what they even have the chat service as everytime you raise a ticket it says no-one can help and asks you to call them, When you call them they ask to raise another email ticket.

Vumatel is just as bad, I have called them and let them know a number of times that the problem is not fixed even though they send me a text message saying it was fixed.

How can it be when i still only get 10/10

Both providers need to work better together to get the customers solutions sorted.