Webafrica Left Me Without Internet — And Won’t Let Me Switch Providers

After Webafrica’s response to my original review, let me be very clear: absolutely nothing has changed. I was contacted again, only to be told that I can only terminate my service on 31 May — and today is only the 7th. So now I’m stuck in an unbelievable situation where I have no internet at all, yet I’m also blocked from moving to another provider because Webafrica refuses to release my line until month-end. In other words, I’m expected to sit without a working service for weeks while still being trapped with them. The most frustrating part is the constant promises that things are being “escalated” or “sorted urgently,” but nothing actually happens. No real resolution, no accountability, and no consideration for the impact this has on customers who rely on internet access daily for work, communication, and basic life. At this point, the experience has gone from poor service to feeling completely held hostage by a provider that cannot deliver the service but also won’t allow me to leave immediately. I would strongly caution anyone considering Webafrica to think carefully before signing up, because when things go wrong, getting help or a fair resolution seems nearly impossible.