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nicodemus G

1 reviews | Active since Aug 2016

03 Dec 2020, 10:55

Webafrica and Vumatel Useless

I have a fibre solution at my house, the ISP is webafrica and the initial installation with the line provider was SADV, Vumatel has since taken over SADV, Vumatel now manages the line and webafrica still the ISP, i pay R1099 for a 100/2 line, on any given day my download speed is 6.33 and up 9.3, this is ridiculous for the money i pay, numerous attempts to get webafrica keeps failing, they do not have a contact email or number you can call and a watsapp group that is absolutely useless. eventually now its an issue with Vumatels line, so basically i think that both webafrica and Vumatel are useless in providing a decent service, they quick to take your money each month and share it amongst the shareholders, i tried to cancel my aggreement with webafrica and was told i need to pay for the router if i dont return it in 20 days, weirdly im out of the normal 12/24 month contract with webafrica hence my router is paid off. These people are down right sharks, you can never get hold of them, they are amazing at making stupid foolish adverts and just about nothing else.

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Replies (6)
Vumatel
Vumatel's reply04 Dec 2020, 08:31
Official
Good Morning 

We trust that you are well 

We sincerely apologise for the experience you have had with us. Kindly contact your Webafrica to check the line on their end. 

Kind Regards 
The Vuma Team 
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nicodemus G's update04 Dec 2020, 09:04
Reviewer Update
"Kindly contact your Webafrica to check the line on their end. " as mentioned in my complaint getting hold of Webafrica is an absolute frustrating event, its pretty useless. i sit in meeting every day and cant waste time on bad internet, Webafrica has passed this off as a Vumatel issue, so telling me to go back to Webafrica to test line is useless as the Vumatel brand is being let down here, Not Webafrica, so yea thanks for nothing with your reply Vumatel, i have done 3 tests this morning at early hours of the morning and get a max download speed of 6.88 and up 10 on a 100/5 line? ridiculous
Vumatel
Vumatel's reply04 Dec 2020, 11:05
Official
Hi Nicodemus

I am sorry to hear that you are unable to get hold of Web Africa. Typically speed issues are related to your ISP because the infrastructure/fibre is generally either up or down but throughput provided by the ISP can fluctuate. Very rarely is it anything in between, but it can be and needs investigating. Because it is more often than not an ISP issue, one should go to them first to run through all of their checks, and then if they cannot resolve the issue on their end, they will escalate the issue to us.

In this case, since you are not getting any luck with them, let's see how we can assist. Please can you email me on "social at vumatel dot co dot za" so that I can engage with you and we can run through some troubleshooting steps?

Thanks
Kind regards
The Vuma Team
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nicodemus G's update04 Dec 2020, 11:16
Reviewer Update
Dear Vumatel, Thank you for your response and willingness to assist in this matter, i do apologize if came across as arrogant, but the frustration of paying for a service that i am not getting and the fact that i have to lose out on being in vital meetings is frustrating, i will send an email to the address listed, Thank you once again.

regards
Nico
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nicodemus G's update10 Dec 2020, 11:37
Reviewer Update
Absolutely no response from vumatel since Friday, and i here sit with a line that is absolutely useless to me, Pathetic to say the least from Vumatel
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nicodemus G's update15 Dec 2020, 12:27
Reviewer Update
I am still to receive any feedback from Vumatel regarding the useless fibre line they have implemented at my house via the *********** webafrica. Both of these companies refuse to get back to me regarding the slow performance on my line which i am paying a bundle for each month, its a downright disgrace for the customer service that i have been recieving from both Vumatel and Webafrica in this regard.