LH
Luyanda H

1 reviews | Active since Dec 2023

09 Apr 2025, 16:41

WebAfrica and Vumatel has activated the wrong Wi-Fi router under my reference number. I want refund NOW.

Vumatel has done it again, they have activated someone else's router under my account, I just want my money, I don't want their services anymore, I want a refund NOW because they sent me an SMS saying they have activated my router, and the Wi-Fi name is different from mine. I have paid for someone else's Wi-Fi. Please help me get my refund, that's all. I will use MTN router. I just want my money, imagine from the 29th of March till now, still getting issues with this stupid service, WebAfrica is involved as well.

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Replies (6)
LH
Luyanda H's update10 Apr 2025, 15:37
Reviewer Update
They do not answer me ****it. They said they have escalated my issue to YOU. **** man this is ****ing annoying. I WANT MY MONEY, Y'ALL CAN KEEP YOUR SERVICES. I paid a long time ago, but they still haven't activated my Wi-Fi; instead, they activated someone else's Wi-Fi.
LH
Luyanda H's update10 Apr 2025, 15:38
Reviewer Update
Can y'all just come to my house or get someone to call me NOW so that you can see that my Wi-Fi is not the same as the one they have ****ing activated.
LH
Luyanda H's update10 Apr 2025, 15:43
Reviewer Update
I just want my money NOW. And you, Vumatel, better pay me back because WebAfrica is not responding. THEY ARE NOT RESPONDING. Their bot is not even answering.
LH
Luyanda H's update10 Apr 2025, 19:31
Reviewer Update
When are they going to come??
LH
Luyanda H's update10 Apr 2025, 19:33
Reviewer Update
If you are referring to this Wi-Fi name, SW-1***. Please note that it is not our Wi-Fi name, ours is different
LH
Luyanda H's update10 Apr 2025, 19:40
Reviewer Update
That number ends with 4188