KM
Keoagile M
1 reviews | Active since Jul 2022
18 Jul 2022, 07:57
Webafrica and Vumatel
The router got installed on the 4th of July and it has not worked since, the password and username are not the same as the one I got sent via text.. I have been trying to get assistance from web africa and they have been sending me from Pilar to post, I tried contacting vumatel as well and I got no assistance till today.. I do not recommend webafrica and vumatel, their customer service is extremely poor.
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
19 Jul 2022, 07:33Good day Keoagile
Hope this email finds you well.
Please note that we have sent your WI-FI logins via SMS. Please advise if the credentials are working to reconnect?
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that we have sent your WI-FI logins via SMS. Please advise if the credentials are working to reconnect?
Kind Regards
Zoleka Guca
Vumatel's reply19 Jul 2022, 07:33
Official
Good day Keoagile
Hope this email finds you well.
Please note that we have sent your WI-FI logins via SMS. Please advise if the credentials are working to reconnect?
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that we have sent your WI-FI logins via SMS. Please advise if the credentials are working to reconnect?
Kind Regards
Zoleka Guca
KM
Keoagile M's updateReviewer Update
19 Jul 2022, 23:40The Wi-Fi logins sent aren't working, The username on the sms and the username showing on the available networks are not the same. It's been a whole month of dealing with the same problem and no one has been able to assist me.
My experience with you guys has been a nightmare, something went wrong on your side with installation.
My experience with you guys has been a nightmare, something went wrong on your side with installation.
KM
Keoagile M's update19 Jul 2022, 23:40
Reviewer Update
The Wi-Fi logins sent aren't working, The username on the sms and the username showing on the available networks are not the same. It's been a whole month of dealing with the same problem and no one has been able to assist me.
My experience with you guys has been a nightmare, something went wrong on your side with installation.
My experience with you guys has been a nightmare, something went wrong on your side with installation.
KM
Keoagile M's updateReviewer Update
19 Jul 2022, 23:42What did you do with serial numbers if it's still doing the same thing.
KM
Keoagile M's update19 Jul 2022, 23:42
Reviewer Update
What did you do with serial numbers if it's still doing the same thing.
Vumatel's replyOfficial
20 Jul 2022, 08:22Good day Keoagile
Thanks for taking our call earlier today.
Please note that we have configured your line and sent the WI-FI logins via SMS. Please advise if you have received your WI-Fi logins to reconnect when home.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we have configured your line and sent the WI-FI logins via SMS. Please advise if you have received your WI-Fi logins to reconnect when home.
Kind Regards
Zoleka Guca
Vumatel's reply20 Jul 2022, 08:22
Official
Good day Keoagile
Thanks for taking our call earlier today.
Please note that we have configured your line and sent the WI-FI logins via SMS. Please advise if you have received your WI-Fi logins to reconnect when home.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we have configured your line and sent the WI-FI logins via SMS. Please advise if you have received your WI-Fi logins to reconnect when home.
Kind Regards
Zoleka Guca
KM
Keoagile M's updateReviewer Update
20 Jul 2022, 18:59The line is working, but this is officially my day one. I do not expect to be debited when this month ends. Another thing is that I want to be moved from webafrica to home connect, I cannot have a service provider that has no customer service support at all, Webafrica is the worst.
Kindly advise on a way forward
Kindly advise on a way forward
KM
Keoagile M's update20 Jul 2022, 18:59
Reviewer Update
The line is working, but this is officially my day one. I do not expect to be debited when this month ends. Another thing is that I want to be moved from webafrica to home connect, I cannot have a service provider that has no customer service support at all, Webafrica is the worst.
Kindly advise on a way forward
Kindly advise on a way forward
Vumatel's replyOfficial
22 Jul 2022, 15:11Good day Keoagile
Hope this email finds you well.
Please contact Web-Africa for a service termination and revert back to us when the cancelation is complete. We will assist with your order placement with Home-Connect.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please contact Web-Africa for a service termination and revert back to us when the cancelation is complete. We will assist with your order placement with Home-Connect.
Kind Regards
Zoleka Guca
Vumatel's reply22 Jul 2022, 15:11
Official
Good day Keoagile
Hope this email finds you well.
Please contact Web-Africa for a service termination and revert back to us when the cancelation is complete. We will assist with your order placement with Home-Connect.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please contact Web-Africa for a service termination and revert back to us when the cancelation is complete. We will assist with your order placement with Home-Connect.
Kind Regards
Zoleka Guca
KM
Keoagile M's updateReviewer Update
22 Jul 2022, 20:06Alright thank you, again my network speed is super slow can you please check what's wrong.
KM
Keoagile M's update22 Jul 2022, 20:06
Reviewer Update
Alright thank you, again my network speed is super slow can you please check what's wrong.