WEB- AFRICA- VUMATEL

We have had absolute nightmare trying to get my sons fibre connected in his new apartment, when searching for the best fibre option and finally settling with vumatel, explaining that the system says there is a line we were told to just fill in the form and pay the 249. Connection. and it will then take 3- 5 business days we are now on 17 days,. We were then informed on the 20th to send proof of address and contract this was done and we would have to wait another 24-36 hours and we then called again... after being on hold for almost 45 minutes that it will be escalated . I have been on hold for the last hour trying to get hold of some one just to be cut off by every sales person. We still have no fibre conected , still no call back from supervisor as requested and no reply to an email send to the original sales lady . It is absolutely shocking the un professional way this has been handle and poor poor service. There is no direct line to contact any one except via the numerous telesales lines. whatsaap line can also not give us a direct answer or accurate feed back