S
SandisiweTyobashe
1 reviews | Active since Jul 2025
18 Jul 2025, 18:18
We have been having ...
We have been having trouble with connection since last week Friday even now the problem hasn't been resolved
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Replies (1)
Vumatel's replyOfficial
21 Jul 2025, 10:50Dear Sandisiwe,
Thank you for contacting us about your recent experience with Vumatel.
We take all customer inquiries very seriously and appreciate you bringing this matter to our attention. We understand that you're frustrated with the issue and the manner it was handled. We're committed to providing excellent customer service, and we fell short of your expectations in this instance. We would like to sincerely apologise for the unnecessary delay you have experienced.
I would like to please request some additional information regarding your complaint. We couldn't locate your service with the provided information.
We thank you for your patience and understanding.
Kind regards,
The Vuma team
Thank you for contacting us about your recent experience with Vumatel.
We take all customer inquiries very seriously and appreciate you bringing this matter to our attention. We understand that you're frustrated with the issue and the manner it was handled. We're committed to providing excellent customer service, and we fell short of your expectations in this instance. We would like to sincerely apologise for the unnecessary delay you have experienced.
I would like to please request some additional information regarding your complaint. We couldn't locate your service with the provided information.
We thank you for your patience and understanding.
Kind regards,
The Vuma team
Best regards,
Vumatel's reply21 Jul 2025, 10:50
Official
Dear Sandisiwe,
Thank you for contacting us about your recent experience with Vumatel.
We take all customer inquiries very seriously and appreciate you bringing this matter to our attention. We understand that you're frustrated with the issue and the manner it was handled. We're committed to providing excellent customer service, and we fell short of your expectations in this instance. We would like to sincerely apologise for the unnecessary delay you have experienced.
I would like to please request some additional information regarding your complaint. We couldn't locate your service with the provided information.
We thank you for your patience and understanding.
Kind regards,
The Vuma team
Thank you for contacting us about your recent experience with Vumatel.
We take all customer inquiries very seriously and appreciate you bringing this matter to our attention. We understand that you're frustrated with the issue and the manner it was handled. We're committed to providing excellent customer service, and we fell short of your expectations in this instance. We would like to sincerely apologise for the unnecessary delay you have experienced.
I would like to please request some additional information regarding your complaint. We couldn't locate your service with the provided information.
We thank you for your patience and understanding.
Kind regards,
The Vuma team
Best regards,