dd
danielle.steyn danielle.steyn
1 reviews | Active since Apr 2017
08 Dec 2025, 14:54
Walking to Egypt would be faster than Vuma's customer service.
I've been using Vox and Vuma since 2018, and today Vuma decided to terminate my services without any kind of warning (outside of ONE missed call this morning). After pulling teeth with Vox to find out what is happening, I still don't know WHY my services were terminated, just that it'll take 24 to 72 hours to reactivate.
Not only is this complete nonsense, it's unacceptable too. As a paying customer who uses the internet to work, I now either have to fork out for mobile data while Vuma gets their affairs in order or I lose over $300 income.
Seriously considering moving providers because of the lack of communication and general lack of effort.
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