Waiting with no feedback

Issue logged on Tuesday (01/10/2024), we're still getting the same feedback and no updates on your end. Your ISP, Home Connect is checking in with me regularly and doing their job. Vumatel however has made no progress or at least they have not contacted me. Please treat this as a matter of urgency. Ref is attached please do not call me to ask me what the situation is, It's all via email. I would like to know where we stand in terms of activation. It's been 5 business days