Waiting Waiting Waiting

Installation was on the 13th April 2021, up until today (03.05.2021) we have been waiting for Vumatel to activate our Fibre line with no success. After numerous phone calls with our ISP, Vuma just decided to ignore all the requests. We have sent Vuma a message on Facebook (they do not have a call centre anymore, nor contact details anywhere) and asked them to please give us a call, their response is shocking and they do not call you back (Even our ISP confirmed that they have been struggling to get a hold of anyone and that they also can not call them, only email), instead they keep on asking you questions; on Facebook; and then only replies after 3 - 4 hours. How can you do business like that?