Waiting, Waiting......

I have been struggling all week to get my line activated correctly. I get pushed between WebAfrica and Vumatel as the issue seems to be a configuration issue between them. The current action is for Vumatel to re-provision the line as there were errors first time. Errors which Vumatel missed (Please see ISP-83078) I have been waiting 2 days for this and no action on the next ticket (ISP-83187). Yesterday I was told it would be provisioned overnight. It wasnt. I call this morning and they claim the call never took place and that it would be completed in 5 days. Can someone please take ownership of resolving this??