Waiting on Vumatel installation for 2months

Good Day

I cannot express how much i am dissapointed with the service. The guys were quick to get me to buy a deal. so i buought a deal with Vodacom . I was scheduled for Installation and when the installer got to my complex could not do anything as he could not find where to start the setup of the installation - the installer then left and said he will have to look for site plans / get someone fro the project to come and acess, fine. Later on the day vumatel technicians came to complex and cvonfirm that the complex has different type of installation than normal installation - something called VBR (if i recall correctly) few client have already done installation in the complex already. The guys said they have marked in manhole we the installer need to do the installation - the vumatell technicians said they should have come first before the installer was dispatched first. Now I am just waiting and there is no movement on my installation - it is now going into 2 months vumatel cannot get me technician to come and do the installation. Everytime i call the scheduleing department i get same update saying they need to sent the site project manager to come and access but in the mean time the vumatell technicians have already came and accessed and confirm installation can be done as there is client already having fibre in thier units. Now i am just seating the router doing nothing. I am so dissapointment with the service compare to what was sold to me when i decided to buy the deal. my references below

Installation ********** 8- ********** 01 [Order Validation] Installation ********** 2- ********** 39 [Installation In Progress] ISP Reference VT-16 ********** 45

Can someone please address this

Regards,