ZB
Zaida B
1 reviews | Active since Jun 2011
09 Jan 2023, 16:07
Waiting forever and a day
Waiting a month for my fibre to be installed into my home. I recently moved in to a new residence and requested my fibre account to be moved to my new address. The fibre is available in the area, I have the grey box outside our residence but unfortunately the previous owners never requested to have the fibre installed into the home from the box. I have queried with my ISP when it will be installed but they cannot give me a date or time as the issue lies with Vumatel. The response I received from Vumatel's twitter account is, "Kindly note that installs has been placed on hold due to switch capacity in the area." What does this even mean??? I am working from home and need my fibre to be installed URGENTLY. I have made this clear previously.
Helpful (0)
Replies (12)0
Replies (12)ZB
Zaida B's updateReviewer Update
10 Jan 2023, 07:14When is that going to happen? My order was submitted for the installation to be completed in December already.
ZB
Zaida B's update10 Jan 2023, 07:14
Reviewer Update
When is that going to happen? My order was submitted for the installation to be completed in December already.
ZB
Zaida B's updateReviewer Update
10 Jan 2023, 16:33Your response is such a vague response, like what does it even mean, "Capacity"? Are you saying you do not have enough resources to complete the installation or are you saying that there is no fibre connections available in the area?
ZB
Zaida B's update10 Jan 2023, 16:33
Reviewer Update
Your response is such a vague response, like what does it even mean, "Capacity"? Are you saying you do not have enough resources to complete the installation or are you saying that there is no fibre connections available in the area?
ZB
Zaida B's updateReviewer Update
11 Jan 2023, 14:41Hi there,
Can you please advise how long the wait will be for the capacity to become available as I need to make alternate arrangements to be connected?
Can you please advise how long the wait will be for the capacity to become available as I need to make alternate arrangements to be connected?
ZB
Zaida B's update11 Jan 2023, 14:41
Reviewer Update
Hi there,
Can you please advise how long the wait will be for the capacity to become available as I need to make alternate arrangements to be connected?
Can you please advise how long the wait will be for the capacity to become available as I need to make alternate arrangements to be connected?
ZB
Zaida B's updateReviewer Update
11 Jan 2023, 22:46Will it take a month, more than a month? Like I said I need to make alternate arrangements but I need to know what I need to plan for. So please provide an estimate timeframe.
ZB
Zaida B's update11 Jan 2023, 22:46
Reviewer Update
Will it take a month, more than a month? Like I said I need to make alternate arrangements but I need to know what I need to plan for. So please provide an estimate timeframe.
Vumatel's replyOfficial
13 Jan 2023, 09:37Good day
Kindly note that we do not have an ETA at the moment.
Regards
The Vuma Team
Kindly note that we do not have an ETA at the moment.
Regards
The Vuma Team
Vumatel's reply13 Jan 2023, 09:37
Official
Good day
Kindly note that we do not have an ETA at the moment.
Regards
The Vuma Team
Kindly note that we do not have an ETA at the moment.
Regards
The Vuma Team
ZB
Zaida B's updateReviewer Update
13 Jan 2023, 10:49Please arrange for a manager or someone senior to contact me urgently.
ZB
Zaida B's update13 Jan 2023, 10:49
Reviewer Update
Please arrange for a manager or someone senior to contact me urgently.
ZB
Zaida B's updateReviewer Update
13 Jan 2023, 18:27I am still waiting to be contacted.
ZB
Zaida B's update13 Jan 2023, 18:27
Reviewer Update
I am still waiting to be contacted.
ZB
Zaida B's updateReviewer Update
16 Jan 2023, 11:19I am still waiting to be contacted. Please arrange for a manager or a senior staff member to contact me urgently!!!!!
ZB
Zaida B's update16 Jan 2023, 11:19
Reviewer Update
I am still waiting to be contacted. Please arrange for a manager or a senior staff member to contact me urgently!!!!!
Vumatel's replyOfficial
16 Jan 2023, 12:37Good day
Hope this email finds you well.
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply16 Jan 2023, 12:37
Official
Good day
Hope this email finds you well.
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
Zoleka Guca
ZB
Zaida B's updateReviewer Update
17 Jan 2023, 12:57Have you received the feedback?
ZB
Zaida B's update17 Jan 2023, 12:57
Reviewer Update
Have you received the feedback?
ZB
Zaida B's updateReviewer Update
19 Jan 2023, 07:35I am still waiting for a response....
ZB
Zaida B's update19 Jan 2023, 07:35
Reviewer Update
I am still waiting for a response....
ZB
Zaida B's updateReviewer Update
20 Jan 2023, 14:37The level of customer service received from Vumatel via Twitter and HelloPeter is extremely poor and disgusting. I have not received any response for a whole week. You think telling me that you requested feedback from the Installation team is going to get rid of me. Vumatel has absolutely no care for their clients and do not honor treating customers fairly. I have mentioned on numerous occasions that I require my fibre connection urgently because I work from home and my employer expects me to be online and available to work. It is absolutely disgusting that you leave clients hanging on a thread waiting to receive some form of an estimate or even a guesstimate of when I will have my connection up and running. I am desperately waiting on this feedback as I need to plan for an alternate connection. You cannot even do that! I have asked to be contacted directly by a senior employee or a manager but you have ignored my request.
I am waiting since December for my fibre to be installed but you have a pathetic response that "you do not have an ETA"! How am I supposed to plan or make alternate arrangements to be connected in the meantime???
Vumatel is taking their clients for a joke. It's only unfortunate for me that you are the only fibre provider in the area.
I will be forwarding my issue to your CEO Dietlof Mare.
I am waiting since December for my fibre to be installed but you have a pathetic response that "you do not have an ETA"! How am I supposed to plan or make alternate arrangements to be connected in the meantime???
Vumatel is taking their clients for a joke. It's only unfortunate for me that you are the only fibre provider in the area.
I will be forwarding my issue to your CEO Dietlof Mare.
ZB
Zaida B's update20 Jan 2023, 14:37
Reviewer Update
The level of customer service received from Vumatel via Twitter and HelloPeter is extremely poor and disgusting. I have not received any response for a whole week. You think telling me that you requested feedback from the Installation team is going to get rid of me. Vumatel has absolutely no care for their clients and do not honor treating customers fairly. I have mentioned on numerous occasions that I require my fibre connection urgently because I work from home and my employer expects me to be online and available to work. It is absolutely disgusting that you leave clients hanging on a thread waiting to receive some form of an estimate or even a guesstimate of when I will have my connection up and running. I am desperately waiting on this feedback as I need to plan for an alternate connection. You cannot even do that! I have asked to be contacted directly by a senior employee or a manager but you have ignored my request.
I am waiting since December for my fibre to be installed but you have a pathetic response that "you do not have an ETA"! How am I supposed to plan or make alternate arrangements to be connected in the meantime???
Vumatel is taking their clients for a joke. It's only unfortunate for me that you are the only fibre provider in the area.
I will be forwarding my issue to your CEO Dietlof Mare.
I am waiting since December for my fibre to be installed but you have a pathetic response that "you do not have an ETA"! How am I supposed to plan or make alternate arrangements to be connected in the meantime???
Vumatel is taking their clients for a joke. It's only unfortunate for me that you are the only fibre provider in the area.
I will be forwarding my issue to your CEO Dietlof Mare.