Waiting for Vuma fibre for 4 months.

I moved into a newly built complex 4 months ago. Since I moved in, the landlord said that there was a request with Vuma at the time. A few weeks later on 5 April Vuma came out to install fibre lines and we (all units in the complex) were told that we can now sign up with an ISP which we all did immediately. Since then I have been trying to get fibre (logged through an ISP-RSAWeb) through Vumatel. My neighbors in the complex are experiencing the same issue and i dont understand how vumatel cannot resolve the issue. I get told from my ISP that Vumatel has no updates. My neighbours get told that Vumatel has the wrong address on their application. On my side RSAWeb says that the fibre installation is pending and are waiting on landlord consent, The landlord says they are waiting on Vumatel. I dont understand why this issue is outstanding for months. The reason we went with Vumatel is because when you search for coverage, they come up saying there is fibre in the area, and also we were told by the landlord that we should use Vumatel.