Waiting for refund since 28 of May-Payfast notification

Good day, thank you for calling me, only once. I was unable to answer as I was at my desk. You may call me between 1pm - 1:30, alternatively after 3:30. I am extremely dissappointed in your company. Firstly as stated previously I ap**** for Fibre with Vuma as you guys advertised our area had Fibre,checked coverage map etc confirmed. On the day of installation I was told 'we have no infrastructure'.... How was or am I meant to know what cables and pipes are underground??? That was on the 18th May. I emailed the Home-Connect team immediately (***) to inform her of the situation, was told it would be escalated and I would be contacted. Still not satisfied I cancelled the next day, was told my 'refund request' would be escalated to ths powers that be and I would be contacted. Lots of emails back amd forth and lots of calls too.... On the 28th May I received an email from Payfast notifying me of a refund and it would take a few days to reflect. Today is the 7 June and nothing reflecting in my account. My bank statement will confirm this.

I am dissappointed because myself and my 3 sons were so excited to have the Fibre installed and that never happened. Now to still wait for a R378, yes it may seem like change for some but it is alot for me. I am a single parent raising 3 sons on her own and I need my money.

I have emailed *** as well and no help at all.

My application number was HG*** and Home-connect customer # LA0012

I just want this resolved.

Also, don't advertise Fibre available and then you don't have infrastructure in place to service the entire area

Hope the next time I hear from you it will be good news