Waiting for more than a month to get a line from Vumatel!!!

Item: Vumatel
Rating: 1
Author: Martin P

Vumatel is remarkably *********** when it comes to installing a new line. I logged a request for a line on 3 April. They have come out a few times and installed parts of the line, but somehow today MORE THAN A MONTH later they have not completed. It completely boggles the mind. And of course there's NO communication from their side, I have to keep calling the call center to try get their attention. Only to end up with multiple new reference numbers every time I call. Very disappointing. It feels like it's massive effort for them to connect a new customer!

Helpful (0)

Replies (2)

Vumatel's replyOfficial

12 May 2018, 09:46

Good day Martin,

We apologise for the experience that you have had from us thus far, we will follow up with the installations manager and he will make contact with you on Monday to assist with your installation.

Kind regards,

The VUMA Team

Vumatel's reply12 May 2018, 09:46

Official

Good day Martin,

We apologise for the experience that you have had from us thus far, we will follow up with the installations manager and he will make contact with you on Monday to assist with your installation.

Kind regards,

The VUMA Team

Martin P's updateReviewer Update

18 May 2018, 12:03

Vuma came to the party and sorted out the issue. I wish it could have been quicker, but still they called to apologise and got it fixed, so some credit to them. Thanks Vuma.

Martin P's update18 May 2018, 12:03

Reviewer Update

Vuma came to the party and sorted out the issue. I wish it could have been quicker, but still they called to apologise and got it fixed, so some credit to them. Thanks Vuma.