Waiting for installation forever

I have got very bad experience with these guys. Waiting for more than three weeks for CPE device installation. I made several calls to follow up this matter but the guys seem confused all the time, every call of them I am asked same questions: what's your address, is it a stand alone house/complex, is it a corner house, etc. I have given all those details many times before, surely with their order number they must be able to pull them out. Frustrating that they act as if it's a first time they get them, acting as if they are noting them down and not just verifying.

Finally, what I get to be told is that there's a back log on installations and I'll have to wait for installation to happen some time in November, remember after this long!!! Worst of them all is, there's no communication happening unless if you call yourself, otherwise you're in the dark. This is the worst experience I have INTERNET world, well done VUMATEL!