Waiting for fibre installation

Firstly I could not pick up my street adres to make a pre order on their website for fibre so they said I have to do it through a service provider like vodacom and I did it on 31 August and finally after vumatel said on facebook that the area went live. I'm waiting for them to phone me and I'm still waiting for a phone call after they said they'll phone me within the week to make a booking for installation.

I need the fibre because my wife is working from home and capped internet just isn't enough but vumatel couldn't care less that I already waited a month for them to phone.

I'm not happy.