Waiting for a Refund since end of October.

I haven’t seen such bad service and a company gets comfortable with it. This takes the cup, I have been waiting for my refund since End of October. Made multiple calls and was told to send my proof of account and ID which I did over 5 times now but still have been waiting. I asked if the internet connection can be made else where since they found no coverage in my home they said no I have to go make a new application they will refund me my R400 untill today, no payment has been made. If you still thinking about working with them, take my advise and run. They are *********** and comfortable with their incompetency.