Waited 2months for a no refund from Fly Cool

An agent provided me an EasyPay number which I made payment the 1st September 2024 and to my surprise she annotated it was a wrong reference so we both immediately reported this with fly cool the 1st September and even the 2nd September. So an agent helped me and the wrong account user was an OVR Fibre and mine was different so I was helped in changing my Fibre to an OVR so that the funds can be allocated to the correct account. I kept doing the follow ups and emails even sent proves. On the 27 September it was confirmed that Vumatel cannot allocate the funds and resort to a refund which was then processed for the 27th September 2024. Today I am told Vumatel will not refund me as the wrong account that had 2 payments has used they Fibre. So I asked why is it a problem when I was told I was waiting for a refund and why now as I reported the 1st September I was doing follow ups and I was being rep**** 5 to 10days after my emails sent. I have all emails from day 1. I am not happy with this respond and I find it unfair that I loose and the wrong account holder gets to keep 2 payments for they service. So vuma this is how you handle your client complaints then you are pathetic we must wait 2 months to get responses from you. I will not accept a no refund or my Fibre paid. I will keep writing complaints in all platforms and reviews here until you do right by customer.