LS
Luyolo S
1 reviews | Active since Sept 2022
12 Sept 2022, 18:55
Vumtel worst service
The worst service provider on the planet. They are there to sign you up, doing door to door campaigns and as soon as you have trouble with their network. They do not want to assist you. This company should be closed. Go to Twitter and still you get **** responses with no solution or direction whatsoever. Mind my French, I want my money back
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
13 Sept 2022, 07:04Good day Luyolo
We apologize for the experience thus far.
Kindly advise if your Vumatel device is powered on.
Kind Regards
Zoleka Guca
We apologize for the experience thus far.
Kindly advise if your Vumatel device is powered on.
Kind Regards
Zoleka Guca
Vumatel's reply13 Sept 2022, 07:04
Official
Good day Luyolo
We apologize for the experience thus far.
Kindly advise if your Vumatel device is powered on.
Kind Regards
Zoleka Guca
We apologize for the experience thus far.
Kindly advise if your Vumatel device is powered on.
Kind Regards
Zoleka Guca
LS
Luyolo S's updateReviewer Update
14 Sept 2022, 18:12Hi Zoleka,
Well it seems like getting assistance from your organization is rocket science. Someone jumped because of this review but then still left things hanging. My reference (ISP-882174) was provided by Supersonic (not so super after all) and I was promised that within 24hours I will have network connectivity. It's going for a day and a half, after my follow up, the ETA has been moved to 72 hours with no sense of urgency or empathy shown for my frustrations.
A quarter of this month, I've been without Wifi and should it gets restored before Saturday, that means on Saturday the services will be suspended again pending payment for a new month.
Im at a point where I want Vuma to come take their things from my house and refund me for the days I've had no network. This is my hard earned money that your team feels they owe me no service for.
Thanks, hope to hear from you soon
Well it seems like getting assistance from your organization is rocket science. Someone jumped because of this review but then still left things hanging. My reference (ISP-882174) was provided by Supersonic (not so super after all) and I was promised that within 24hours I will have network connectivity. It's going for a day and a half, after my follow up, the ETA has been moved to 72 hours with no sense of urgency or empathy shown for my frustrations.
A quarter of this month, I've been without Wifi and should it gets restored before Saturday, that means on Saturday the services will be suspended again pending payment for a new month.
Im at a point where I want Vuma to come take their things from my house and refund me for the days I've had no network. This is my hard earned money that your team feels they owe me no service for.
Thanks, hope to hear from you soon
LS
Luyolo S's update14 Sept 2022, 18:12
Reviewer Update
Hi Zoleka,
Well it seems like getting assistance from your organization is rocket science. Someone jumped because of this review but then still left things hanging. My reference (ISP-882174) was provided by Supersonic (not so super after all) and I was promised that within 24hours I will have network connectivity. It's going for a day and a half, after my follow up, the ETA has been moved to 72 hours with no sense of urgency or empathy shown for my frustrations.
A quarter of this month, I've been without Wifi and should it gets restored before Saturday, that means on Saturday the services will be suspended again pending payment for a new month.
Im at a point where I want Vuma to come take their things from my house and refund me for the days I've had no network. This is my hard earned money that your team feels they owe me no service for.
Thanks, hope to hear from you soon
Well it seems like getting assistance from your organization is rocket science. Someone jumped because of this review but then still left things hanging. My reference (ISP-882174) was provided by Supersonic (not so super after all) and I was promised that within 24hours I will have network connectivity. It's going for a day and a half, after my follow up, the ETA has been moved to 72 hours with no sense of urgency or empathy shown for my frustrations.
A quarter of this month, I've been without Wifi and should it gets restored before Saturday, that means on Saturday the services will be suspended again pending payment for a new month.
Im at a point where I want Vuma to come take their things from my house and refund me for the days I've had no network. This is my hard earned money that your team feels they owe me no service for.
Thanks, hope to hear from you soon
Vumatel's replyOfficial
15 Sept 2022, 08:00Good day Luyolo
We truly apologize for the experience thus far.
Kindly note that the provided ticket has been assigned to our maintenance team to assist however we currently do not have an estimated arrival time for the Technician team.
Kind Regards
Zoleka Guca
We truly apologize for the experience thus far.
Kindly note that the provided ticket has been assigned to our maintenance team to assist however we currently do not have an estimated arrival time for the Technician team.
Kind Regards
Zoleka Guca
Vumatel's reply15 Sept 2022, 08:00
Official
Good day Luyolo
We truly apologize for the experience thus far.
Kindly note that the provided ticket has been assigned to our maintenance team to assist however we currently do not have an estimated arrival time for the Technician team.
Kind Regards
Zoleka Guca
We truly apologize for the experience thus far.
Kindly note that the provided ticket has been assigned to our maintenance team to assist however we currently do not have an estimated arrival time for the Technician team.
Kind Regards
Zoleka Guca