Vumtel - Pathetic Service

On the 17th September contractor's from Vumtel did a fibre installation. I was informed after the installation that the fibre line in the fibre box outside my property was not live. I was advised that the issue was logged and will be attended to on that same day. However this did not happen. I called Mweb on 20th September and they logged a query advising that it will be attended to up to 72 hours. To date nothing has been done. I raised with the contractor who gave me a support contract. I spoke to the lady who was apologetic but also advised me that there are many complaints and many customers are unhappy. I logged a complaint yesterday, with a response from a Grace stating its escalated but nothing is still done. Why is this company allowed to take advantage of customers with nothing done. Shocking service!