Vumtel Discriminate people from Informal settlements its been 3 months offline 2 payments made

Its been 3 months of no internet service since the 13 April 2024 my internet was offline due to no Technical support ... Below is Whatsapp Text feedback from Flycool Vumatel .

June 3 2024 "Good Day

Apologies for the late respond Thank you for contacting Fly.Cool

You are through to Mpho, We regret to inform you that Vumatel's service updates have been temporarily halted due to recent incidents of violence in the local area, affecting our ability to carry out installations and maintenance.

We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. Our top priority is the safety of our team members and customers. We will keep you informed and resume services as soon as it is deemed safe to do so.

Thank you for your understanding and patience during this challenging time" Flycool not yet pay back R388 for April no responses even when i have sent then my Banking details its 30-60 days waiting period.

I ended up changing the service provider to WebAfrica " I signer up for Webafrica fibre on the 4 June on their website , They contact me using number +***0 Told me i already appear on their system but only my contact number is not the same and the is no technical issues or security problems i was ansured ,I continued & recivied an sms with an easypay Reff number The next day I made payment of R399 @ Pick & Pay and got a call back saying i must await 5 days for installation i adviced the agent i do have a Router at home but he said the technicians will come and install no matter the case . its now a 2 weeks since payment and WebAfrica contact number gets disconnected . I later realized that Flycool &WebAfrica are under Vumtel . I demand my money back I'm tired of this ************** its mentally draining .

[06/12, 17:43] Webafrica: *Monique M.*: Thank you very much Sihle. Please allow me a moment. [06/12, 17:48] Webafrica: *Monique M.*: I have logged a ticket now to Vumatel to request the activation for you. Reference number ***4 [06/12, 17:48] Webafrica: *Monique M.*: I do see that Vumatel has attempted your activation however it failed. [06/12, 17:48] Webafrica: *Monique M.*: Possible feedback from Vumatel on a ticket logged may take up to 48 business hours. [06/12, 17:50] Webafrica: *Monique M.*: You will receive a SMS with the WIFI password once the activation is completed. [06/12, 17:50] Webafrica: *Monique M.*: Please keep the router switched on.)