Vumaweb

Vuma and web africa their service its very poor,I've made a payment mid June and I was only connected for a week,then I raised a query regarding that issue,they tried to explain but their reason was just something not tangible and I've made another payment on the 27 of July and I did ask the lady by name of Amanda if I was paying for new month "she said yes I'm paying for new month" on the 2nd of August they send me an sms and email saying my account has been suspended if I need to be reconnected I need to make another payment, so this means the R400 I've paid on the 27/07/22 it was only for 4 days?