HO
Herby O
1 reviews | Active since May 2017
25 Mar 2021, 08:37
Vumatel/Webafrica useless
Vumatel are uncontactable. One goes through their menu to eventually select Live Chat with representative, but no-one ever responds. Our service is interrupted up to 5 times a day. At present I have no service and no way of contacting them.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
26 Mar 2021, 11:28Good Morning Herby
We trust that you are well
Thank you for taking the time to speak to us this morning. As discussed, we have escalated your ticket to the maintenance department to send a technician to come and reduce the losses on the line.
Kind Regards
The Vuma Team
We trust that you are well
Thank you for taking the time to speak to us this morning. As discussed, we have escalated your ticket to the maintenance department to send a technician to come and reduce the losses on the line.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply26 Mar 2021, 11:28
Official
Good Morning Herby
We trust that you are well
Thank you for taking the time to speak to us this morning. As discussed, we have escalated your ticket to the maintenance department to send a technician to come and reduce the losses on the line.
Kind Regards
The Vuma Team
We trust that you are well
Thank you for taking the time to speak to us this morning. As discussed, we have escalated your ticket to the maintenance department to send a technician to come and reduce the losses on the line.
Kind Regards
The Vuma Team
Best regards,
HO
Herby O's updateReviewer Update
26 Mar 2021, 14:29Thank you. As soon as the technician has resolved the issue, I will update my comments appropriately. I deeply appreciate your prompt telephonic response.
HO
Herby O's update26 Mar 2021, 14:29
Reviewer Update
Thank you. As soon as the technician has resolved the issue, I will update my comments appropriately. I deeply appreciate your prompt telephonic response.
HO
Herby O's updateReviewer Update
27 Mar 2021, 21:25On Thursday, I was promised a call by a Vumatel technician. I am still waiting. I still have no connectivity and this is impacting my work.
HO
Herby O's update27 Mar 2021, 21:25
Reviewer Update
On Thursday, I was promised a call by a Vumatel technician. I am still waiting. I still have no connectivity and this is impacting my work.