Vumatel/Webafrica **** service

8 days ago i was off for 50 hours now again am off for 12 thus far and the response from Webafrica is "Sandisiwe: My apologies. Since it is an outage there is nothing I can do. Not unless you might find an alternative." how long will i have service and been giving this ****ting response when you a service provider but give **** service. will i be reimburse for the days you are down????