Vumatel/WebAfrica Is A ****

I've been reporting an issue with Vumatel & Webafrica (ref ISP-180476) for a week now and my issue has not been resolved still. My fibre is so slow I cant even open a web page or do a speed test. Webafrica says they've logged the issue with Vuma but Vuma keeps closing my query without fixing the issue. I havent had internet for a week now. To make matters worse the vuma line is always down in my whole neighbourhood from 1:30 AM to 8AM every single morning for thepast two weeks now. feels like this fibre thing with Vuma/Webafrica is just a **** because we are paying for a really ****py fibre service. The Webafrica whatsapp chat line is so inefficient and frustrating, I have to try 4 or 5 times before actually speaking to an agent. They promise callbacks and never call back. I want someone from Vuma to come to my house and change my line and/or router because in a time like this with Covid and we are required to stay home, I am not even able to do my work and even risk losing my job because of a poor FIBRE connection from a service provider that's not even bothered