Vumatel/Webafrica Fibre Line

Vumatel, I think I have reached my limit with you guys now, 3 weeks same issue of not having internet but I have fibre installed and fully paid, I have to buy data everyday but i have fibre installed, what is that? I would like to please ask you guys to schedule an appointment to please send your technicians to please come an uninstall your fibre and take back your stuff and please cancel me from your service i want nothing to do with you guys anymore, Il shop around for competition that cares